Search
Login
français
home.gif
April 22, 2014
2013 Top Agility Dog Results Now Online
April 21, 2014
Re-Publish for Comment: Proposed Breed Standard Amendments Re: The Basset Hound
April 15, 2014
CKC Seeks Volunteer Agility Course Design Evaluators
April 15, 2014
Available Priority Dates for Retriever Trial Clubs in Ontario
April 14, 2014
Changes to Breedsecure Program Benefit CKC Member Breeders
April 14, 2014
Summer Restrictions for Pet Travellers
April 14, 2014
2013 Results for Canada’s Top Field Dogs Now Online
April 09, 2014
March 2014 Board Meeting Synopsis Now Online
April 08, 2014
2013 Results for Canada's Top Obedience Dog Now Online
March 31, 2014
2013 Results for Canada’s Top Show Dogs are Now Available!
March 17, 2014
Great Effort as Karen Ramstead Takes on 2014 Iditarod Race
March 14, 2014
March 2014 Board Meeting Agenda Now Available Online
March 12, 2014
CKC Congratulates Colton O’Shea - Crufts World Junior Handling Champion
March 04, 2014
Members Can Now Vote Online for this year’s Election and Referendum
March 03, 2014
2014 CKC Annual General Meeting Agenda Now Online
February 26, 2014
Amendment to Quebec Regulation May Impact CKC Members
February 26, 2014
Publish for Comment Online: Clubs
February 14, 2014
2012 Top Agility Dog Results Now Available
February 13, 2014
Top 10 CKC-Registered Breeds Hold Steady for 2013
February 13, 2014
2013 National Open Springer Spaniel Field Trial Championship
February 13, 2014
Updated Judge’s Disqualification/Excusal Form
February 10, 2014
Breed Club and Breeder Booths Now Available for 2014 All About Pets Show
February 07, 2014
Publish for Comment Online: New Applicant Conformation Judge
February 07, 2014
Publish for Comment: Proposed Breed Standard Amendments Re: The American Cocker Spaniel
July 31, 2012
New Membership Services Team To Better Support Our Members

As we continue to work towards a more focused approach to supporting and providing the best possible service to our members, we are pleased to report that phase one of the June merge of the Client Services and Registration department—now known as Membership Services, has been successfully completed—with the full transition to be completed by year end.

What this means is that, as of the end of July, we have a combined team of ten membership services representatives working together to facilitate better response times when processing registration applications, responding to emails and assisting our members over the telephone—a team that generally serves to complement and enhance our existing efforts.

Our newly trained Membership Services representatives are a welcome addition during the busy summer season and call volumes continue to be effectively managed and well within our optimum service level. This is quite a feat given that the Membership Services department handles an average of 800 incoming calls and 400 outbound calls weekly, responds to an average of 250-300 emails per week and processes over 1,800 registration applications a week. Also, with the addition of the Order Desk, the Membership Services team processes an average of 200 transactions weekly.

The CKC strives for continuous improvement in all aspects of our service levels. The creation of the new, centralized Membership Services team ultimately serves to provide improved customer service that is more accessible, convenient and an overall enjoyable experience for you, our members, in dealing with your Club.

Should you wish to comment on our progress please feel free to contact Mrs. Leila Bahorie, Senior Manager, Membership Services at lbahorie@ckc.ca.

Sitemap
Canadian Kennel Club