CKC continues to receive a large number of inquiries related to delayed receipt of dog registration certificates and pedigrees via mail. The following update clarifies the current status.
- Registration Certificates from Applications Processed October 1, 2019 – January 31, 2020
CKC has experienced technical issues with generating certificates for registration applications processed between October 1, 2019 and January 31, 2020. A solution has been developed and is being implement that will allow CKC staff to commence a reprint of certificates, conduct a quality assurance review and prepare for mailing. A dedicated team has been assigned to this project and this work will commence in mid-May with the first batches of certificates released by month end, subject to the easing of restrictions due to COVID-19 and our ability to return to CKC's office.
- Registration Certificates from Applications Processed February 1 – March 18, 2020
If you submitted an application that was processed between February 1 – March 18, 2020, and you have not received your certificate via mail, you can request a PDF Certificate by sending an email to firstname.lastname@example.org
. In the body of the email, please include your full name, membership number and dog registration number.
- Dog Registration Certificates and Pedigrees from Applications Processed March 19, 2020 – Present
Due to COVID-19 and current government directives, CKC’s office is currently closed. For all applications completed March 19, 2020 and after, certificates and pedigrees will be emailed as a PDF within five to 10 business days. In order to receive an electronic copy, you must have a valid, email address on file with CKC.
To update your email address, contact
Membership Services. Paper copies will be mailed once regular business operations resume.
We continue to monitor the situation surrounding COVID-19 and will provide updates to the membership as new information becomes available.