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General

Général

mailinformation@ckc.ca Telephone 416-675-5511 TelephoneToll-Free 1-855-364-7252 location 200 Ronson Drive
Suite 400
Etobicoke, ON
M9W 5Z9
hoursMonday - Friday
9:00 a.m. - 5:00 p.m. EST We're open right now! Nous sommes ouverts!

Membership Plus Toll Free

Adhésion Plus – sans frais

Order Desk

Bureau des commandes

Your Club is Here to Help!

Besoin d’aide? Le Club est à votre disposition.

If you’ve lost registration paperwork or certificates due to circumstances out of your control (fires, floods, etc.), please reach out to us using one of the above methods and we can help replace your important documents.

Refunds/Fee Adjustments


Concerned about charges for work you’ve submitted? If you believe you have incurred increased costs on registration services or have experienced any other price discrepancies for work submitted to CKC, please contact us before paying.
 
If you have already submitted payment, you can complete a fee adjustment request form through your portal account on the “Fee Adjustment Request” page under the “My CKC” tab.
 
 
Please be aware it may take several weeks for already paid orders to be adjusted and reflected accordingly. CKC will review requests for a fee adjustment on a case-by-case basis.

Click here to review CKC’s Schedules of Fees.

 
If you have questions about the above information, please contact us by using LiveChat on ckc.ca
or at 1-855-364-7252 (toll-free) 9:00 a.m. to 5:00 p.m. ET Monday through Friday.
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