When can I expect to receive a PDF version of my certificate?
All PDF certificate files undergo a Quality Assurance review. Once an application has been processed and paid for, you should expect the PDF version of the certificate emailed to you within 5-10 business days. If you do not receive your PDF within that time frame, it may be undergoing further review.
In order to receive an electronic copy, you must have a valid, unique email address on file with CKC. To update your email address, login to the CKC Portal and click on My Profile under the My CKC tab in the blue menu bar at the top.
When can I expect to receive a paper copy of my certificate?
Certificates that pass the initial Quality Assurance review as a PDF will then be mailed. Please expect a 1-2 week wait in receiving your certificates.
How do I pay for my applications?
Payments can be made on the secure online portal. All transactions must be paid for in full before CKC can mail paperwork or provide registration numbers. No Invoices will be sent; however, you will receive an invoice after payment with your documents.
We have several different options for payment: Visa, Mastercard, Visa Debit and Mastercard Debit through the Online Portal; as well as the option to mail a cheque to our head office.
If you have work pending payment, simply log-in to the Portal, and visit the “My Applications and Orders” page under “My CKC” in the blue menu bar and select the application or order you wish to pay for.
Members who have not used the online portal yet will be required to create a portal account.
- Contact our Membership Services team
Monday – Friday, 9:00 a.m. to 5:00 p.m. ET at (416) 675-5511 or 1-855-364-7252 (toll-free) and they will be happy to help!
- Send an e-transfer to firstname.lastname@example.org
Don’t forget to send your security answer and identifying details (i.e., name, membership number, application or order #) in a separate email to the same address. Please double check that all payments sent via e-transfer are for the full amount owing (including relevant taxes).
5397 Eglinton Avenue W. Suite 101 Etobicoke, ON M9C 5K6
CKC is pay-as-you-go for all transactions? Click here for more information.
Where can I find a receipt for an application I recently paid for?
You can find and print receipts easily through your online portal account.
Navigate to the “My Applications & Orders” page under the “My CKC” tab, and click the “Print” button once in the selected application.
Why have I not been receiving emails from CKC?
Please check your SPAM/Junk email folders, as they may be populating there. To avoid this in the future, add our customer service email to your contacts.
Always ensure your email address on your Portal profile is current so you can stay up to date with all future emails from CKC.
Reminder: email@example.com and firstname.lastname@example.org are unmanned email inboxes. Please do not reply to these emails.
How do I connect dogs to my portal account?
If you are “missing” dogs on your Portal account, please complete this form to notify staff members which dogs need to be connected to your account.
After you submit the form staff will manually connect your dogs to your account. To maintain the integrity of all data, registration numbers are required with the submitted information. This allows staff to reference the dog in our IT system, confirm the requested information is correct and connect the dog to the appropriate portal account.
Why do I need a pedigree for my dog and how do I obtain it?
A pedigree is necessary if you would like to see a genealogical table showing the ancestral line of descent for your dog, or if you register or show your dog in a foreign country where you are required to provide a certified pedigree to the foreign kennel club.
To obtain a three or four generation pedigree, please click here
How do I delete an application I made a mistake on?
If you have initiated an application that you have made an error on, you can delete them in your online portal account under the “Applications” tab then under the “Initiated Applications” heading.