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FAQ

Helpful Reminders when Conducting your Business with CKC


Payments for Applications:

Payments can be made through our secure online portal on credit or debit cards. Any other method of payment must be submitted to the office.

All transactions must be paid for in full before CKC can mail paperwork or provide registration numbers, pedigrees, transfers, litters etc.

Work cannot be completed without payment and invoices will only be sent after payment, along with your documents.

Reminder: CKC is pay-as-you-go for all transactions. Click here for more information.



Non-Breeding Agreements (NBA):

When registering a dog with an NBA, you must upload/submit an NBA form with your application.

Common errors on these forms include:
  1. The NBA is not completely filled out
  2. Not all buyers/sellers have signed the NBA
  3. Incorrect format file - please use one of the suggested accepted files formats that are indicated on the document upload page.
  4. NBA ownership does not match the application- i.e. additional or fewer owners on the NBA
  5. Microchip numbers do not match those on the application
  6. No NBA file was attached
Please ensure all above information is correct prior to submitting an NBA form.



Co-ownership Agreement Forms:

When registering dogs using the online application, there are a couple questions that can cause some confusion:


“Will the dog be registered to the seller(s) and the new owner?”

If you select this option, you must submit a co-ownership form. You must also include yourself as an owner in the application, as well as on the Co-ownership form. Please do not select this option if the dog is not being co-owned.


“To be completed by all new owners (including seller)”.

“Including seller” indicates your name (name of seller) must be added to the section for new owners, and all owners including the seller must sign the indicated section on the form. Contacts will position based on order entered (ie. Contact 1 = Position 1, Contact 2 = Position 2, etc.) online or via paper.



Missing Emails from CKC?

We’ve received feedback from our members that some of our automatically generated emails are routed to SPAM/Junk email folders.

If you’ve been missing emails from CKC, please check your SPAM/Junk email folders, as they may be populating there. To avoid this in the future, add our customer service email to your contacts.

Reminder: customerservice@ckc.ca and noreply@ckc.ca are unmanned email inboxes. Please do not reply to these emails. 
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