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Etobicoke, ON
M9W 5Z9
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CKC Extends Head Office Closure

The Ontario government has mandated the closure of non-essential businesses as of March 24 at 11:59 p.m. EDT due to COVID-19. The health and safety of Canadian Kennel Club (CKC) staff and the CKC Community remains our top priority and we continue to practice social distancing during this uncertain time. As such, all staff are working from home to minimize service disruption and CKC has extended the head office closure until further notice.

Due to the office closure, we have made the following changes:
  • Order Desk requests will be suspended except for microchip orders, which will be fullfilled twice weekly.
  • For applications completed online from February 1, 2020 onwards and for paper applications submitted after February 1, 2020, certificates and pedigrees will be emailed to you. In order to receive an electronic copy, you must have a valid, unique email address on file with CKC. To update your email address, simply login to the CKC Portal, under the My CKC tab to access My Profile. Paper copies will be mailed once regular business operations resume.
  • Our ability to send and receive mail is extremely limited, so we encourage you to submit work online.
We continue to be available via the following:

CKC Portal 
If you have submitted work by mail that is caught in our backlog, we encourage you to submit your applications via the Portal to significantly reduce wait times. This is a good opportunity to set up your online account if you haven’t already. Simply follow these instructions to get you started.

Live Chat 
For a real-time response, contact our Live Chat support, which can be accessed through the CKC homepage from 9:00 a.m. to 5:00 p.m. EDT.
 
Telephone 
Please call 416-675-5511 or toll-free at 1-855-364-7252 to leave a short message and a staff member will return your call as soon as possible.

We will continue to reassess this situation based on government and public health directives.

We apologize for any inconvenience you may experience during this unprecedented time. Please watch for updates via our COVID-19 page as the situation continues to evolve.
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