When can I expect to receive a PDF version of my certificate?
All PDF certificate files undergo a Quality Assurance review. Once an application has been processed and paid for, you should expect the PDF version of the certificate emailed to you within 5-10 business days. If you do not receive your PDF within that time frame, it may be undergoing further review.
In order to receive an electronic copy, you must have a valid, unique email address on file with CKC. To update your email address, login to the CKC Portal and click on My Profile under the My CKC tab in the blue menu bar at the top.